Since ASW’s client base is varied and has different compliant/regularity requirements, we will integrate our partners’ information and communication technology, security, and compliance needs in a bespoke manner to ensure that we can accommodate both simple and complex requirements.
All ASW team members are fully equipped with the latest information and communication technology, including hardware and software to ensure efficiency of workflow between our partners and the ASW team. This is crucial to assure a high-performing working environment, which is significant to talent acquisition and retention.
ASW’s internal IT department supports our partners in the initial stages of onboarding their new team to ensure all IT requirements are met and integrated successfully. Our IT Team will ensure constant communication and assistance of any ongoing maintenance that follows (if needed). We also provide 24/7 support and assistance for the ongoing maintenance of the delivered solution. Our aim is to minimise change for our partners and maximise work efficiency for their business needs by integrating our current IT infrastructure with our partners’ existing frameworks.
All our systems are highly maintained in a secure, private cloud environment, and hosted in Australia by ASW. When it comes to new technologies in the market, we work closely with our partners to learn and achieve them.
We are ISO27001 certified (an international organisation for standardisation) and thus, privacy and data security underscores our culture and values, as well as our policies and procedures. We are one of the first Australian companies to gain ISO27001 Information Security Management System certification and we have held this certification for nearly a decade. This is subject to annual recertification and bi-annual certification audits by Lloyds. As a result, stringent systems, policies and procedures are strictly maintained. Below is a summary of our controls and activities related to security, privacy and confidentiality: